FAQ
What is Managed IT Services? Managed IT Services means we take complete care of your company's technology infrastructure for a fixed monthly fee. We handle monitoring, maintenance, security, and support so you don't have to worry about unexpected problems or expensive repairs.
How much does your service cost? Pricing is customized based on the number of devices and your specific business needs. We offer clear, predictable monthly rates with no hidden fees.
Do you work with healthcare practices? Yes. We have extensive experience helping medical offices and healthcare providers meet HIPAA requirements, protect patient data, and keep systems running smoothly.
How fast do you respond to support requests? We respond quickly — usually within 15–60 minutes during business hours. Priority support is available for our managed clients.
Can I try your services first? Yes. We offer a free initial IT assessment and a trial period for new clients.
Do you work remotely? Yes, most of our work is done remotely. We also provide on-site support in the Decatur, Hendersonville, and North Alabama area when needed.
What is included in your monthly service?
- 24/7 system monitoring
- Proactive maintenance
- Cybersecurity protection
- User support and help desk
- Data backup and recovery
- Software updates and patching
- Strategic IT guidance
Do you only serve Alabama? We primarily serve North Alabama (Decatur, Huntsville, Madison, and surrounding areas), but we can provide remote support across the United States.
What if I already have an in-house IT person? We can work alongside your current IT staff or take full responsibility. Many clients switch to us to reduce costs and improve reliability.
How do I get started? Simply call us at (256) 763-0464 or email danielstarr83@aol.com. We’ll schedule a free IT assessment and create a custom plan for your business.